![]() PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS: Outlook, Word, Excel, accounting software, Roommaster, Visual One, Delphi, Meeting Matrix.Technical knowledgeable and competency in necessary systems and software:.Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction.Compute basic arithmetic and mathematical calculations.Excellent written and verbal communication skills.Should be able to type at least 35 words per minute.Knowledge of hotel and food & beverage operations.Availability during peak operating times, i.e.: weekends, holidays and special events.Associates degree in relevant field preferred.High School Diploma or equivalent required.1-3 years demonstrated sales experience, preferably in a hospitality or food and beverage environment.Comply with Bear Creek and Southern Management's policies and procedures.Support Southern Management's Mission, Vision, and Values.Other duties as assigned by Director of Sales.Attend department meetings and training sessions as necessary.Report any incidents, property damage or injuries immediately to Manager/Supervisor.Understand emergency procedures and be able to apply them when necessary.Work as a team member to ensure our guests have the best possible experience.Maintain knowledge and compliance with departmental policies, service procedures, and standards.Contribute to the team's success by accomplishing tasks and assisting with projects as needed.Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Ensure unresolved incidents are reported to Manager/Supervisor Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS: ![]() Follow up with client to ensure the experience met expectations.Ensure event is executed as agreed upon resolve issues as needed.Compose necessary planning documents such as group resumes, BEO's, and diagrams and effectively communicate to operations department.Accurately produce necessary sales contracts, and rate agreements.Negotiate all meeting space, catering, guest room rates and/or hotel services within approved booking guidelines.Participate in appropriate organizations, networking events and attend trade shows per market segment.Meet outside sales call and sales goals.Respond to all inquiries in a timely manner.Arrange and conduct special events, site inspections and off-site presentations for potential clients.Actively prospect & qualify new business within corporate market.The right person will partner with various departments across the resort to ensure the client has an exceptional experience. This position will be an important member of the Sales team, focusing on developing corporate clients and executing those events. They can work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. The successful team member is a sales and guest service focused individual with the ability to help create a positive, memorable experience for our guests. The ideal Corporate Sales Manager for Bear Creek will increase Company revenue by generating corporate clients to host events at Bear Creek and ensuring the event meets or exceeds the client's expectations. With more than 20,000 square feet of meeting and event spaces in the Hotel, BCMR also features hundreds of acres of outdoor space for skiing, events, activities and a whole lot more. The resort is proud to host more than 120 weddings per year and has always focused on delivering a completely unique and highly personalized experience for our couples and their guests. As the area's premier "learn to ski" resort as well, BCMR is an idyllic location for both leisure and corporate events. Bear Creek Mountain Resort (BCMR) is the Lehigh Valley's leading wedding, conference retreat and family vacation property.
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